I received a message saying that my information is currently being reviewed. Could you tell me more?

If you went through the process to verify your identity for your Xapo account, then our Compliance team will need to check your information. Our team will contact you once we are able to check your account status. We'll let you know if there is any additional information needed from you!

Xapo is required to know the identity of our users. Please click here for more information on why we are required to collect personal information from our customers.

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