Why has my transaction to my BTC Pocket resulted in 0 credit?

If your incoming BTC transaction was successful, there could be 2 common reasons why your transaction has not been credited to your Xapo bitcoin wallet:

 

1. You have sent a cryptocurrency that is not supported by Xapo

Bear in mind that Xapo only supports BTC.

Only send Bitcoin (BTC) to your Xapo account. Sending any other digital asset will result in a permanent loss of your funds!

 

2. Incoming transaction fees for small transactions

Depending on the bitcoin amount received in your Xapo wallet, transactions from external addresses are subject to transaction fees so as to cover the transaction cost of the bitcoin network.

Bear in mind that for small incoming transactions, a transaction fee will apply and this processing fee will be automatically deducted from the respective transaction.

So if the amount received is less than the applied transaction fee, your credited amount will result in 0 in your available balance.

This can happen for instance if you are sending satoshis to your account in an insufficient amount to cover incoming transaction fees.

For example, if you receive a transaction for an amount smaller than the processing fee for incoming transactions, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

The cost to process both incoming and outgoing transactions is continuously changing,
we strongly recommend always checking the latest information on transaction fees beforehand!

 

For faucet users
If you are a faucet user, first make sure the faucet website collecting your transaction is connected to an API that is fully supported and integrated with your Xapo wallet. When the faucet website transfers your funds to your Xapo wallet, that transaction fee is free. Otherwise, incoming transaction fees may apply.

So as to not lose any funds in the future, if you are expecting to receive small transactions to your Xapo account, we would suggest using another wallet service for these types of transactions or waiting until your funds have accumulated to more than the minimum amount that we allow without charging a fee!

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