What do I do if I'm unable to upload my verification documents?

If your phone is not responding while trying to upload your documents using the Xapo app, please try the following steps:

Camera Settings

File Size

  • Make sure your pictures are not larger than 5MB in size, or you won't be able to send them. If that is the case, reduce the camera resolution.

Images with a file size larger than 5MB won't upload. You can reduce your camera resolution settings or you can check the size of your file and reduce it using your image editor.

Was this article helpful? We appreciate all feedback and suggestions!
We're sorry to hear that. We'd love to know how we can improve this article for you.

Was the information not clear enough?

Was there incomplete or missing information?

Did you spot any errors?

Please let us know below!

Thanks for the feedback!
Can't find what you are looking for?