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What do I do if I'm unable to upload my verification documents?

If your phone is not responding while trying to upload your documents using the Xapo app, please try the following steps:

Camera Settings

File Size

  • Make sure your pictures are not larger than 5MB in size, or you won't be able to send them. If that is the case, reduce the camera resolution.

Images with a file size larger than 5MB won't upload. You can reduce your camera resolution settings or you can check the size of your file and reduce it using your image editor.

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