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How do I log into my Xapo account?

Once you have successfully signed up to create your Xapo account, you'll be able to log in to your Xapo account from our Xapo mobile app or your web-browser using a computer.

 

Using your Xapo mobile App

How to log in to your Xapo account using your mobile app, step by step.

 

On your Android phone  On your iPhone 

 

 Log in to your account

- Select your country of residence

- Enter your mobile phone number

- Click Next

 

 

 Your mobile phone number verification

An SMS will be sent to you with a 6-digit code

- Enter this code into your Xapo app

- Click Next

In the event that you have not received the code, you can click on the message on the screen requesting Xapo support to call you directly.

 

  Android only

As soon as the SMS with the code hits your phone, it won't be necessary to type the 6-digit code into the system as the app will auto-detect the SMS and your phone number will be verified automatically.
When this happens, it will switch to the 4-digit PIN number request page.

 

 Enter your PIN number

- Enter the 4-digit PIN number you created during the sign-up process

 

In the event that you forgot your PIN, click on the Forgot? link and you'll be able to reset it.

 

In the event that you forgot your PIN, click on the Forgot PIN? link and you'll be able to reset it.

 

 

You're all set! 

 

Check our video tutorial showing you how to log in to your Xapo account and where you can find your Second Factor code.

 

 


 

 

 For instructions on how to log in to your account using the web browser version of Xapo, check below.

 

On your computer using a web browser

How to log in to your Xapo account step by step using a web browser on your Mac or PC.

 

If you are accessing your Xapo account on your web-browser using a computer, you'll need to extract the 6-digit second-factor authentication code in the Xapo mobile App.

 

 First go to your Xapo login page, then:

  • enter your email address or Mobile phone associated with your Xapo account
  • enter your 4-digit PIN number (that you created at the Sign-Up phase)

In the event that you forgot your PIN, click on the Forgot your PIN? link and you'll be able to reset it.

 

 

 

 If you have enabled the second-factor authentication option for your login, after entering the PIN number, the system will ask for your 6-digit code for second-factor authentication.

 

 

 

 Now it's time to open the Xapo mobile App   and find your 6-digit second-factor codeKeep this page open, while you proceed to open your Xapo app.

This is a one-time code and it expires every 30 seconds. So make sure you have enough time to type the code and let the system process before expiration.

  • Now simply enter your 6-digit 2FA code
  • and press Submit to finalize the login procedure.

 

You are all set! 

 


 

For a complete step by step video tutorial showing you:

  • how to log in to your Xapo account
  • and where to find your 6-digit Second Factor code in your mobile app,
check out our video below:

 

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