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Why is my card load still processing?

Ensuring the security and protection of your account is always a top priority for Xapo. In order to keep all of our users and their funds safe, our Risk team reviews all bitcoin-involved transactions. With carefully crafted processes in place, we do our due diligence to prevent fraud or unauthorized activity emerging from stolen user account credentials or card details.

If you are a new user or making a first-time transaction, this review may take longer for validation by our Risk team. The more transactions you make and the longer your relationship with Xapo is, the quicker your transactions will be confirmed and validated.

On average, your card load should be completed within 5-10 minutes, while larger amounts may take 1-2 business days. If you are experiencing any delays beyond three days, please feel free to contact us for an update.

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