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People Nearby - General questions

What is People Nearby and how does it work?

People Nearby (PNB) operates like a local classified. As soon as you create an order we will show you an offer wall of users in your neighborhood who are interested in what you are offering, be it physical cash or digital money.

When helping users add money, you will be transferring money into their Xapo account in exchange for cash. Make sure you are carrying enough funds in your Xapo account before meeting the user.

When helping users withdraw, you will be giving them cash in exchange for a transfer into your Xapo account. Make sure you are carrying enough cash before meeting the user.

You will be able to chat with any user you think might be a good fit to help you complete your order and you can also use the chat function to coordinate a meeting. Once you two meet, you will simply have to exchange funds in order to complete the transaction!


Where can I access People Nearby?

You can register and access PNB through the People Nearby section in the Chat tab of your Xapo app.

As a note, PNB is only available in certain regions. You will only see the feature available in your app if you live in a participating area. Don't worry – we are currently developing People Nearby for other regions to be announced soon!


Why do you suggest I use cash to complete my order?

Cash allows transactions to be completed without the need for a third party. This ensures that your transaction will involve no delays or bank fees and may be completed as fast as possible.

To help you do so, we provide a selection of verified Xapo users such as yourself who are also interested in exchanging funds. Chat with them, coordinate a meeting time and place, and complete your transaction.


Can I complete my order with People Nearby via wire transfer?

While it is possible to complete your order in your desired payment method, we highly recommend you meet other Xapo users in person and exchange cash. This guarantees that there are no delays or problems in the exchange of funds.

When completing a wire transfer, there is a moment where the funds are not in either your or the other Xapo user’s possession. This could be due to various reasons like processing times or banking delays, and it could result in added bank fees. By transacting in cash, you eliminate these obstacles and complete your order as fast and as securely as possible.


How do I make money through People Nearby?

You can make money with PNB by helping other Xapo users who want to add or withdraw money in areas with low activity.

You will be able to set fees, as well as the amount limits you can process per order. Keep in mind that when you charge fees you are setting an expectation of providing a high level of service. Users who want to charge fees but have low ratings will be removed from the program.


How do I charge a fee through People Nearby?

Once you have enabled PNB on your Xapo account, you can add fees through your profile settings by tapping on your avatar at the top-left of your screen and selecting Settings under the People Nearby section.


Can I buy bitcoin through People Nearby?

Yes, you can buy bitcoins with PNB. This process requires two steps: first, you will have to add money to your account by exchanging cash with another Xapo user. Once the funds are deposited in your Xapo account, you can select Exchange within the My Money tab, at which point you can choose to exchange your money for any global currency, including bitcoin.

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