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What are the requirements for my proof of address?

The proof of address you provide during the account verification process must comply with the criteria below. You can also review the requirements for your photo ID, which must also be submitted along with your POA.

Type of POA
  • Utility bill
  • Credit card bill
  • Insurance bill
  • Monthly bank statement
  • Government-issued ID
POA Requirements
  • Issue date less than 3 months old
  • Logo of company/bank
  • Full name matches user
  • Display the full address
  • Written with Latin characters
Not acceptable
Type of POA
  • Non-government ID
  • Rent/lease agreements
  • Pay slips
  • Letters/envelopes
  • Voter ID
POA Requirements
  • Documents older than 3 months
  • No logo
  • In a family member's name
  • P.O. Boxes
  • Non-latin text without official translation

Please also make sure that the photo of your POA meets the following requirements:

  • Shows the entire document, without any parts cut off, folded or missing
  • Clearly visible, without any flash reflection
  • Unaltered original document, without any added text, comments or edits

In general, the better the quality of your photo, the faster the review process will be and the better chance they'll have of being approved!

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