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How do I sign up for a Xapo account?
This article is designed for users residing outside of the U.S. only.
If you are a U.S. resident, please use this article:

Once you have downloaded the app, simply open it up and follow the instructions below to sign up for a new Xapo account!

You can sign up for a Xapo account using the Xapo app (Android or iPhone).

Select an option to continue:

How to sign up for a Xapo account using the Xapo app (Android)

1. Open the Xapo app to sign up for a new Xapo account.

  • Select your country of residence.
  • Enter your phone number.
  • Tap Next.

2. Wait for the 6-digit SMS code to be sent to your phone.

  • On an Android device, the 6-digit code will be automatically detected and verified.

In the event that you don't receive the code, you can request a phone call on this screen after 30 seconds

3. Select your preferred sign-up method.

  • You can link your account to your Facebook or Google account; the registered email address will be the one associated with your Xapo account.
  • Otherwise, you can sign up directly with your email address.

4. Enter your email address.

  • This email address will be associated with your Xapo account and will be used for all future correspondences.
  • Tap Next to continue.

If you've signed up using Facebook or Google from step 3, this step will be automatically skipped.

5. Create your 4-digit PIN.

  • Make sure to choose a PIN you’ll remember, as it will be requested to make any transactions and perform any changes to your account.
  • On the next screen, re-enter your PIN again to confirm it.

6. Enable push notifications.

  • While this is not required, enabling notifications is recommended so that you are aware of any incoming or outgoing transactions in your account, as well as confirming any actions made on the web browser version of your account.

7. Prepare your photo ID for your account verification.

  • Review our ID requirements to verify that your photo ID meets all of the approval conditions.
  • When you are ready, tap Let's Get Started! to begin.

8. Enter your first and last name, as well as date of birth.

  • Make sure that the information you provide is the exact same information as your official ID.
  • After verifying all of the information is correct, tap Next.

9. Select your country of citizenship.

  • Select the country the ID was issued in (if different than your citizenship).
  • Tap Continue to proceed.

10. Tap 'Take Photo' to scan your photo ID.

  • Allow the Xapo app to have access to your camera by pressing Allow.

11. Scan your ID by placing your document within the red frame prompted by your camera.

  • Once your document is automatically scanned, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap Readable to continue. Otherwise, tap Retake to try again.

12. Confirm your address details.

  • Enter the city, address, and postal code of your address.
  • Tap Next to continue.

Please make sure that this address accurately reflects your current residence.

13. Select and prepare your proof of address document.

  • Review our POA requirements to verify that your proof of address meets all of the approval conditions.
  • Tap Submit Document to continue.
  • Either tap Camera to take a picture of your document, or Files if you already have the file in PDF in your phone.

14. Take a photo of your document within the frame.

  • Once your document is captured, review your document to ensure that all of its contents are fully visible, legible, and in focus and tap .
  • If your document looks good, tap Submit Proof of Address to continue. Otherwise, tap Retake to try again.

15. Read and review our terms and conditions.

  • Once you have read and agreed to the terms, tap Next to continue.

16. Take a photo of yourself.

  • Your photo helps us verify your identity in order to protect your account and your money.
  • Tap Take Photo to start the process.
  • On the next screen, take a photo that shows your face clear and visibly.
  • If your picture looks good, tap Continue. Otherwise, tap Retake to try again.

Don't worry – your photo will only be used for the verification process and nothing more!

17. Complete the sign-up process by verifying your email address.

  • An email from no-reply@xapo.com will be automatically sent to you at this step.
  • Click the link in the message to finalize creating your account.

If you've signed up using Facebook or Google from step 3, this step will be automatically skipped. Otherwise, you can link your Facebook or Google account here, or use a different email address.

Your Xapo account has now been created!

Our Compliance team will review and approve your account within the next 5 hours. We will reach out to you to notify you once this process has been completed.

How to sign up for a Xapo account using the Xapo app (iPhone)

1. Open the Xapo app to sign up for a new Xapo account.

  • Select your country of residence.
  • Enter your phone number.
  • Tap Next.

2. Wait for the 6-digit SMS code to be sent to your phone.

  • Enter the 6-digit SMS code on this screen.

In the event that you don't receive the code, you can request a phone call on this screen after 30 seconds

3. Select your preferred sign-up method.

  • You can link your account to your Facebook or Google account; the registered email address will be the one associated with your Xapo account.
  • Otherwise, you can sign up directly with your email address.

4. Enter your email address.

  • This email address will be associated with your Xapo account and will be used for all future correspondences.
  • Tap Next to continue.

If you've signed up using Facebook or Google from step 3, this step will be automatically skipped.

5. Create your 4-digit PIN.

  • Make sure to choose a PIN you’ll remember, as it will be requested to make any transactions and perform any changes to your account.
  • On the next screen, re-enter your PIN again to confirm it.

6. Enable push notifications.

  • While this is not required, enabling notifications is recommended so that you are aware of any incoming or outgoing transactions in your account, as well as confirming any actions made on the web browser version of your account.

7. Prepare your photo ID for your account verification.

  • Review our ID requirements to verify that your photo ID meets all of the approval conditions.
  • When you are ready, tap Let's Get Started! to begin.

8. Enter your first and last name, as well as date of birth.

  • Make sure that the information you provide is the exact same information as your official ID.
  • After verifying all of the information is correct, tap Continue.

9. Select your country of citizenship.

  • Select the country the ID was issued in (if different than your citizenship).
  • Tap Continue to proceed.

10. Tap 'Take Photo' to scan your photo ID.

  • Allow the Xapo app to have access to your camera by pressing OK.

11. Scan your ID by placing your document within the red frame prompted by your camera.

  • Once your document is automatically scanned, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap Readable to continue. Otherwise, tap Retake to try again.

12. Confirm your address details.

  • Enter the city, address, and postal code of your address.
  • Tap Next to continue.

Please make sure that this address accurately reflects your current residence.

13. Select and prepare your proof of address document.

  • Review our POA requirements to verify that your proof of address meets all of the approval conditions.
  • Tap Submit Document to continue.
  • Either tap Take Photo to take a picture of your document, or Upload PDF if you already have the file in your phone.

14. Take a photo of your document within the red frame.

  • Once your document is captured, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap My Document is Readable to continue. Otherwise, tap Retake to try again.

15. Read and review our terms and conditions.

  • Once you have read and agreed to the terms, tap I Accept to continue.

16. Take a photo of yourself.

  • Your photo helps us verify your identity in order to protect your account and your money.
  • Tap Take Photo to start the process.
  • On the next screen, take a photo that shows your face clear and visibly.
  • If your picture looks good, tap Continue. Otherwise, tap Retake to try again.

Don't worry – your photo will only be used for the verification process and nothing more!

17. Complete the sign-up process by verifying your email address.

  • An email from no-reply@xapo.com will be automatically sent to you at this step.
  • Click the link in the message to finalize creating your account.

If you've signed up using Facebook or Google from step 3, this step will be automatically skipped. Otherwise, you can link your Facebook or Google account here, or use a different email address.

Your Xapo account has now been created!

Our Compliance team will review and approve your account within the next 5 hours. We will reach out to you to notify you once this process has been completed.

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