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How do I reset my PIN?
This article is designed for users who no longer remember their PIN and want to reset it.
If you know your current PIN and want to change it, please use this article:

You can reset your 4-digit PIN at any time using the Xapo app, whether it be for any of the following reasons:

  • You forgot and no longer have access to your PIN
  • You've been locked out of your account due to numerous attempts using an incorrect PIN
  • You want to change your PIN to something new (if you know your PIN, we recommend simply changing it instead of resetting it)

Please note that the process to reset the PIN is timed with a verification code sent to your email address, and you will need to complete it within 5 minutes of starting. When you're ready, you can use the instructions below.

You can reset your PIN using the Xapo app (Android or iPhone).

Select an option to continue:

How to reset your PIN using the Xapo app (Android)

1. When prompted to enter your PIN and you no longer remember it, tap 'Forgot?' instead.

  • Verify your email address and tap Send Code to confirm.
reset page on Xapo app on Android smartphone

2. Check your email inbox for the confirmation message.

  • Memorize the 6-digit verification code included in your email.
  • Tap Enter Code to automatically return to the Xapo app.
  • Enter the 6-digit code.

Please note that this code will be valid for 5 minutes before it expires. If the code has already expired, you will be prompted to tap Resend verification code to receive a new code via email.

phone number verification on Xapo app on Android smartphone

3. Create your new 4-digit PIN.

  • After entering the code, re-enter it again to confirm.
confirm your PIN on Xapo app on Android smartphone

4. You're all (re)set!

  • Your new PIN will be active immediately.
  • As a security caution, we will also send you a text message and email to confirm the changes.
successful PIN reset on Xapo app on Android smartphone

How to reset your PIN using the Xapo app (iPhone)

1. When prompted to enter your PIN and you no longer remember it, tap 'Forgot?' instead.

  • Verify your email address and tap Send Code to confirm.
reset page on Xapo app on Android smartphone

2. Check your email inbox for the confirmation message.

  • Memorize the 6-digit verification code included in your email.
  • Tap Enter Code to automatically return to the Xapo app.
  • Enter the 6-digit code.

Please note that this code will be valid for 5 minutes before it expires. If the code has already expired, you will be prompted to tap Resend verification code to receive a new code via email.

phone number verification on Xapo app on iPhone smartphone

3. Create your new 4-digit PIN.

  • After entering the code, re-enter it again to confirm.
confirm your PIN on Xapo app on iPhone smartphone

4. You're all (re)set!

  • Your new PIN will be active immediately.
  • As a security caution, we will also send you a text message and email to confirm the changes.
successful PIN reset on Xapo app on iPhone smartphone
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