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How do I submit my documents for my account verification?

In order to start using all of the features and products available with your newly created Xapo account, we must first verify your account. This verification is required for us to legally operate transactions in the countries where we are based. To complete this process, we'll need two documents from you: 1) an official photo ID, and 2) proof of address in your name.

Before you begin, please make sure you are fully aware of our document requirements.

Once our Compliance team has reviewed and approved your documents, you'll have access to all of the features of your Xapo account!

You can verify your account using the Xapo app (Android or iPhone).

Select an option to continue:

How to verify your account using the Xapo app (Android)

1. Open the Xapo app and log in to your account.

  • Initiate any transaction such as Add Money or Buy bitcoins to get started.
  • On the next screen, tap Check Account Status.
  • Once the verification process is launched, tap Start Verification to proceed.

If this screen does not appear, it means your account has already been verified.

2. Verify your ID details.

  • Select the country your ID is issued from.
  • Enter the ID number provided on your document.
  • Select the type of ID.
  • Tap Continue.

If you are a U.S. resident, you will also be prompted to enter your social security number.

3. Scan your ID by placing your document within the red frame prompted by your camera.

  • Once your document is automatically scanned, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap Readable to continue. Otherwise, tap Retake to try again.

4. Confirm your address details.

  • Select the country you're currently residing in.
  • Enter the city, address, and postal code of your address.
  • Tap Next to continue.

Please make sure that this address matches the one that will be found in your proof of address document.

5. Select and prepare your proof of address document.

  • Review our document requirements to confirm that your proof of address will be accepted.
  • Tap Verify my Address to continue.

6. Take a photo of your document within the red frame.

  • Once your document is captured, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap Submit Proof of Address to continue. Otherwise, tap Retake to try again.

7. Tap 'Done' to exit.

Now that your documents have been submitted, our Compliance team will review and approve your account within the next 96 hours. We will reach out to you to notify you once this process has been completed.

How to verify your account using the Xapo app (iPhone)

1. Open the Xapo app and log in to your account.

  • Initiate any transaction such as Add Money or Buy bitcoins to get started.
  • On the next screen, tap Check Account Status.
  • Once the verification process is launched, tap Start Verification to proceed.

If this screen does not appear, it means your account has already been verified.

2. Verify your ID details.

  • Select the country your ID is issued from.
  • Enter the ID number provided on your document.
  • Select the type of ID.
  • Tap Continue.

If you are a U.S. resident, you will also be prompted to enter your social security number.

3. Scan your ID by placing your document within the red frame prompted by your camera.

  • Once your document is automatically scanned, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap Readable to continue. Otherwise, tap Retake to try again.

4. Confirm your address details.

  • Select the country you're currently residing in.
  • Enter the city, address, and postal code of your address.
  • Tap Next to continue.

Please make sure that this address matches the one that will be found in your proof of address document.

5. Select and prepare your proof of address document.

  • Review our document requirements to confirm that your proof of address will be accepted.
  • Tap Verify my Address to continue.

6. Take a photo of your document within the red frame.

  • Once your document is captured, review your document to ensure that all of its contents are fully visible, legible, and in focus.
  • If your document looks good, tap My Document is Readable to continue. Otherwise, tap Retake to try again.

7. Tap 'Done' to exit.

Now that your documents have been submitted, our Compliance team will review and approve your account within the next 96 hours. We will reach out to you to notify you once this process has been completed.

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