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How do I retrieve bitcoins from my Vault into my Wallet?

Once you're ready to retrieve your funds from the Vault, we begin an advanced security process to verify your identity. We then employ extensive authentication measures to ensure that you are the one who initiated the request. This will initiate a sequence of secure steps to get your requested bitcoins transferred from your Vault into your Wallet within 48 business hours.

The multi-step confirmation process will require from you:

  1. confirmation via the Xapo app
  2. confirmation via email

Remember, the minimum amount you'll be able to retrieve from your Vault is 0.01 BTC.


You can retrieve your bitcoins from your Vault into your Pocket using the Xapo mobile app (on an Android device or your iPhone) or your web-browser using a computer.

Choose by clicking on your preferred method:

Using your Xapo mobile App

  How to retrieve bitcoins from your Vault into your Pocket using your Android phone.

 

 

Log in to your Xapo account using the mobile app.

  • Go to your Wallet tab.
  • Down the list of wallets, select Vault.

 

 

An identification might be requested.

  • Enter your 4-digit PIN if necessary.

 

 

At the bottom of your screen, tap the sign and select Retrieve

 

 

From here you can see your Available Balance in BTC in the Vault.

  • Enter the amount to retrieve.

You can choose to retrieve a partial amount of your balance or opt for All Funds.

The minimum amount you'll be able to retrieve from your Vault is 0.01 BTC.

  • Click on Retrieve to validate the operation.

 

 

Review and confirm the transaction.

  • Validate and confirm your request by tapping CONFIRM

 

After the transaction request has been approved, we'll use multiple security layers to verify that you have authorized the request. This will initiate a sequence of secure steps to get your requested bitcoins transferred from your Vault to your Wallet. This multi-step process is designed to ensure that only authorized users can access your bitcoin vault.

 

Your retrieval request from your Vault will not be completed without completion of the multi-step verification process.

 

The multi-step confirmation process will require from you:

  1. confirmation via the Xapo app
  2. confirmation via email

 

 


 

 How to retrieve bitcoins from your Vault into your Pocket using your iPhone.

 

 

 

Log in to your Xapo account using the mobile app.

  • Go to your Wallet tab.
  • Down the list of wallets, select Vault.

 

 

An identification might be requested.

  • Enter your 4-digit PIN if necessary.

 

 

At the top of your screen, select Retrieve

 

 

From here you can see your Available Balance in BTC in the Vault.

  • Enter the amount to retrieve.

You can choose to retrieve a partial amount of your balance or opt for All Funds.

The minimum amount you'll be able to retrieve from your Vault is 0.01 BTC.

At the bottom, Slide to Retrieve.

 

 

Review and confirm the transaction.

  • At the bottom of your screen, validate and confirm your request by tapping Confirm.

 

After the transaction request has been approved, we'll use multiple security layers to verify that you have authorized the request. This will initiate a sequence of secure steps to get your requested bitcoins transferred from your Vault into your Wallet. This multi-step process is designed to ensure that only authorized users can access your bitcoin vault.

 

Your retrieval request from your Vault will not be completed without completion of the multi-step verification process.

 

The multi-step confirmation process will require from you:

  • confirmation via the Xapo app
  • confirmation via email

 

 


How to retrieve bitcoins from your Vault into your Pocket using a web-browser.
Log in to your Xapo account.
  • Select your Vault.
Inside your Vault.
  • When entering your Vault using the web browser version of your Xapo account, you'll need to authorize its access via the Xapo's mobile app. We will send a push notification to your mobile device, so make sure you have enabled push notifications on your Android device.
  • Once inside your Vault main page, click .
Retrieve to Pocket.
  • You will then be prompted to input the amount of bitcoin that you would like to retrieve from your Vault to your Pocket.

The minimum amount you'll be able to retrieve from your Vault is 0.01 BTC.

Log into the Xapo app to authorize the transaction..

After the transaction has been requested, we'll use multiple security layers to verify that you have authorized the request. This will initiate a sequence of secure steps to get your requested bitcoins transferred from your Vault to your Wallet. This multi-step process is designed to ensure that only authorized users can access your bitcoin vault.

Your retrieval request from your Vault will not be completed without completion of the multi-step verification process.


The multi-step confirmation process will require from you:

  1. and a confirmation via the Xapo app
  2. a confirmation via email
  • Open your Vault you are making a transaction from.
  • Tap Confirm to finalize your transaction or Reject to go back.
  • Enter your 4-digit PIN number.
  • Enter your password.
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