Otherwise, feel free to explore our help center topics below
Categories
People Nearby - Safety & reporting

How do I stay safe while using People Nearby?

In order to access PNB Xapo users must first verify their identity and residence. We also consistently monitor the platform to ensure that only reliable users are transacting.

Whilst coordinating a meeting, we recommend doing so during the day in a public place you are familiar with. Coffee shops, bank lobbies and shopping malls are ideal locations.


Can I complete my order with People Nearby without meeting the other user in person?

The best way to complete your transaction is by meeting other Xapo users in person and exchanging cash. This guarantees that your transaction is completed in the fastest and most reliable manner.

If you want to complete your order without meeting the other user, one of you must pay first. We do not recommend doing this unless this is with someone you personally know and trust.


What information can other users see about me?

When viewing offers, users can only see the following information when clicking on other users' profiles: first name and last name initial, profile photo, and the neighborhood where the order was created. We will never share your exact location. Once a chat is initiated, full names will be displayed.


How can I view more information about another user?

To view more information about another user, you can tap on their profile picture within your chat to see additional details.


How do I report a user?

Please send a chat message to your Xapo contact and let them know who you are reporting and why.


How do I block a user?

We are currently working on the feature to block a user, which will be made available very soon. In the meantime, if you are experiencing issues with another user, please send a chat message to your Xapo contact for assistance.


How do I contact Xapo regarding a problem I had during a transaction?

When you first use PNB you will receive a message from one of our team members. They will have their last name listed as Xapo and will serve as your Xapo contact. They will be able to guide you should you have any questions or feedback. You can also click on the help button available on your app.

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