How do I change my phone number?
This article is designed users who want to change their phone number and still have access to their current number. If you no longer have access to your phone number and need to update to a new phone number, please visit this article:

In order to change your phone number, we first need to verify your identity to ensure the protection and security of your account.

  • First, we'll need to verify your new mobile phone number.
  • Then, you'll need to upload a selfie of you holding your ID and the code you receive.

If you have successfully completed all of the instructions below, your phone number will be changed within 48 business hours from submitting your request.

You can change your phone number using the web browser version of your account.

How to change your phone number using a web browser.
Log in to your Xapo account.
  • Enter your PIN to proceed to the second-factor code page.

If you are already logged into your account and automatically skip the second-factor verification, go to Profile and Log Out of your account.

Do not enter your 6-digit 2FA code on this screen.
  • Instead, click the Recently changed your phone number? link at the bottom of your screen.
Enter your new mobile phone number.
  • Verify that the correct country code has been selected.
  • Click Continue.
Wait for the 6-digit SMS code to be sent to your phone.
  • Enter the 6-digit SMS code on this screen.
  • Click Verify Mobile Number to continue.
Check your inbox for an email titled "Xapo: Confirm Phone Number Change".
  • Open the message.
  • Click Proceed with Phone Change to continue.
Take a selfie holding the requested documents included in the photo.
  • Please only take one photo including all of these elements:
    • Your face, clearly visible
    • Holding an official ID containing your name and photo (i.e. passport or driver's license)
    • Holding a handwritten piece of paper containing the unique 4-digit code included in the email
  • Click Choose file to upload your photo.
  • Click Confirm Mobile Number Change to complete this process.

Our team will review your request within the next 48 business hours. Once ready, you will receive an email notifying you that the process has been completed. You'll then be able to log in with your new phone number!

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