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How do I change my phone number?

You'll be able to change your phone number from your Security Settings page using the web-browser version of your Xapo account.

 

In order to protect the security of your account, we need to go through a process to verify your identity in order to change your phone number!

  • First, we need to verify your new mobile phone number.
  • Then, you will receive an email with a link to upload a selfie of you holding your ID and a special code next to your face.

So make sure to follow all instructions carefully and your phone number will be changed within 48 business hours from submitting your request!

 

If you recently changed your phone number or, for any other reason, you no longer have access to the same phone number associated with your Xapo account, you'll still be able to change it for a new one.

 

However, if you still have access to your current mobile phone registered with your Xapo account, please follow the steps below:

 

 

On your computer using a web browser

How to change your mobile phone number using a web browser on your Mac or PC.

 Log in to your account at xapo.com

  • On your main Dashboard, at the top right corner of your screen, click on your Avatar logo.
  • Click on Security Settings.

 

 

 

Security Settings

  • Under Phone number, click Change your phone number.

 

 

 

Change your mobile number.

Since your phone number is a key component to accessing your account, we need to verify that is truly you making this change.

  • Type your new mobile phone number

 

 

 

Verify your new mobile phone number

We'll send an SMS with your 6-digit phone number verification code.

  • Type the 6-digit verification code you received
  • click Verify Mobile Number to validate.

 

 

 

We'll send you an email with further instructions to change your phone number

 

 

 

Check your email inbox

Open the email sent from no-reply@xapo.com entitled Xapo: Confirm Phone Number Change and follow the instructions to change the phone number associated with your Xapo account.

  • Open the email sent from no-reply@xapo.com entitled Xapo: Confirm Phone Number Change and follow the instructions to change the phone number associated with your Xapo account.

In order to proceed with this change and keep your account secure, we'll need to verify your identity.

  • Click Proceed with Phone Change in the email in order to complete the process to change your mobile phone number.

Make sure to follow the steps to change your phone number within the next 5 days,
otherwise, the process will automatically be canceled and you will need to start over again!

 

 

 

We need your picture.

To change the mobile phone number associated with your Xapo account, we'll need to be certain that it is you requesting this change.

 

 

 

Take one picture in which these three items are clearly visible:

  • Your face
  • an official ID document that contains your name and photo (such as your Passport, Driver’s Licence, National ID Card)
  • and a unique 4-digit code given to you written on a piece of paper.

Please make sure to hold your ID and the handwritten code next to your face!

 

You'll only be able to upload your photo using a computer.
So make sure you open the email containing the instructions and send your photo from your computer.

 

Upload your picture and click on Confirm Number Change to complete your phone number change request.

 

 

 

Our team will review it and within the next 48hs business hours you will receive an email when the process is done and you will be able to log in with your new mobile phone number!

 

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