You can reset your 4-digit PIN at any time using the Xapo app, whether it be for any of the following reasons:
Please note that the process to reset the PIN is timed with a verification code sent to your email address, and you will need to complete it within 5 minutes of starting. When you're ready, you can use the instructions below.
You can reset your PIN using the Xapo app (Android or iPhone).
Select an option to continue:
How to reset your PIN using the Xapo app (Android)
1. When prompted to enter your PIN and you no longer remember it, tap 'Forgot?' instead.
2. Check your email inbox for the confirmation message.
Please note that this code will be valid for 5 minutes before it expires. If the code has already expired, you will be prompted to tap Resend verification code to receive a new code via email.
3. Create your new 4-digit PIN.
4. You're all (re)set!
How to reset your PIN using the Xapo app (iPhone)
1. When prompted to enter your PIN and you no longer remember it, tap 'Forgot?' instead.
2. Check your email inbox for the confirmation message.
Please note that this code will be valid for 5 minutes before it expires. If the code has already expired, you will be prompted to tap Resend verification code to receive a new code via email.
3. Create your new 4-digit PIN.
4. You're all (re)set!
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