How do I reset my PIN?

Frequently asked questions

You can reset your 4-digit PIN at any time using the Xapo app, whether it be for any of the following reasons:

You forgot and no longer have access to your PIN
You want to change your PIN to something new
You've been locked out of your account due to numerous attempts using an incorrect PIN

Please note that the process to reset the PIN is timed and you will need to complete it within 30 minutes of starting. When you're ready, you can use the instructions below.

You can reset your PIN using the Xapo app (Android or iPhone).

Select an option to continue:

How to reset your PIN using the Xapo app (Android).

Open the Xapo app.

Select the Profile tab.
Scroll down and tap Log out.

If you're already on a screen prompting you to enter your PIN, you may skip directly to step 4.

2 After successfully logging out, swipe through the welcome screen and tap Let's Get Started.

Select your country code and enter your phone number.
Tap Send Verification Code to verify your phone.

3 Wait for the 6-digit SMS code to be sent to your phone.

On an Android device, the 6-digit code will automatically be detected and verified.

In the event that you don't receive the code, you can request a phone call on this screen after 30 seconds.

4 Tap Forgot? at the bottom of your screen.

Tap Reset PIN to confirm.

5 Check your email inbox for the confirmation message.

Within 60 seconds of your request, you will receive a confirmation email titled "Xapo: PIN Reset Initiated". No action is needed here.
In 15 minutes, you will receive a second email titled "Xapo: Confirm PIN Reset".
Open this message, and tap Confirm PIN Reset to continue.

Please note that you have 15 minutes after you've received this second email to confirm. If you don't, the request will expire and you will have to start over from step 1.

6 Enter your new 4-digit PIN.

Type your PIN again to confirm your new passcode.
Once you've memorized your new PIN, tap Set New PIN.

7 Log in to your account.

Now that your PIN has been updated, you can go back to the Xapo app and log in using your phone number.

How to reset your PIN using the Xapo app (iPhone).

1 Open the Xapo app.

Select the Profile tab.
Scroll down and tap Log out.

If you're already on a screen prompting you to enter your PIN, you may skip directly to step 4.

2 After successfully logging out, swipe through the welcome screen and tap Let's Get Started.

Select your country code and enter your phone number.
Tap Next to verify your phone.

3 Wait for the 6-digit SMS code to be sent to your phone.

Enter the 6-digit SMS code on this screen.
Tap Next to continue

4 Tap Forgot PIN? at the bottom of your screen.

Tap Reset PIN to confirm.

5 Check your email inbox for the confirmation message.

Within 60 seconds of your request, you will receive a confirmation email titled "Xapo: PIN Reset Initiated". No action is needed here.
In 15 minutes, you will receive a second email titled "Xapo: Confirm PIN Reset".
Open this message, and tap Confirm PIN Reset to continue.

Please note that you have 15 minutes after you've received this second email to confirm. If you don't, the request will expire and you will have to start over from step 2.

6 Enter your new 4-digit PIN.

Type your PIN again to confirm your new passcode.
Once you've memorized your new PIN, tap Set New PIN.

7 Log in to your account.

Now that your PIN has been updated, you can go back to the Xapo app and log in using your phone number (the same process as you did for steps 2 and 3).

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