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If you still remember your PIN and simply want to change it, you can change your PIN directly in your account Security Settings.

 

However, if you forgot and no longer have access to your 4-digit PIN number to log in to your Xapo account, the steps below will show you how you can reset your PIN.

 

You can reset your PIN using Xapo mobile app or when accessing the web-browser version of your Xapo account using a computer

 

 

Choose by clicking on your preferred method:

 

Android  iPhone  web-browser 

 

 

Using your Xapo mobile App

  How to reset your PIN using your Android phone, step by step.

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 Open the app and at the PIN request page, tap Forgot? at the bottom left corner.

 

 

 

 Confirm the request by tapping RESET PIN.

 

 

 

 Check your email inbox

We will now send you an email to your Xapo registered address with the instructions on how to reset your PIN.

 

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 How to reset your PIN using your iPhone, step by step.

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 Open the app and at the PIN request page, tap Forgot PIN? at the bottom of your screen.

 

 

 

 Confirm the request by tapping Reset PIN.

 

 

 

 Check your email inbox

We will now send you an email to your Xapo registered address with the instructions on how to reset your PIN.

 

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 For instructions on how to reset your PIN using the web-browser version of your Xapo account, check below.

 

On your computer using a web browser

How to reset your PIN using a web browser on your Mac or PC.

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 At the login page, enter your email address associated with your Xapo account

  • click on Forgot your PIN? at the bottom of the page.

 

 

 

Confirm the request by clicking on Reset PIN

 

 

 

An email will be sent to your Xapo account registered email address containing a 5-character verification code.

Make sure not to leave this page and please check your email using a different tab.

 

 

 Check your email inbox

Open the email sent from no-reply@xapo.com entitled Your Xapo verification code is... where you will find your verification code.

 

 

 

 Use the verification code

If you maintained your login page open, use this code. Otherwise, click on Set new PIN in the email to open a new one.

  • Type your verification code
  • Create a new 4-digit PIN and type it twice to confirm.
  • Click Save & Log In to validate

 

 

 

 

You are all set! You can now log in to your Xapo account using your new PIN.

 

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