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How do I reset my PIN?

If you forgot and no longer have access to your 4-digit PIN to log in to your Xapo account, you can reset your PIN with the steps below.


You can reset your PIN using the Xapo app (Android or iPhone).

Select an option to continue:

Android
iPhone

How to reset your PIN using the Xapo app (Android)

Open the Xapo app.

  • Tap Forgot? at the bottom of your screen.
  • Tap Reset PIN to confirm.
Check your email inbox.
  • Open the email and follow the instructions included in the message.

How to reset your PIN using the Xapo app (iPhone)

Open the Xapo app.

  • Select the Profile tab.
  • Scroll down and tap Log out.

As your PIN needs to be reset on the login screen, it is necessary for iPhone users to log out of your account first.

After successfully logging out, swipe through the welcome screen and tap Let's get started.
  • Select your country code and enter your phone number.
  • Tap Next to verify your phone.
Wait for the 6-digit SMS code to be sent to your phone.
  • Enter the 6-digit SMS code on this screen.
  • Tap Next to continue.
Tap Forgot? at the bottom of your screen.
  • Tap Reset PIN to confirm.
Check your email inbox.
  • Open the email and follow the instructions included in the message.
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