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Second-factor authentication (2FA) is a security process that requires two means of identification to perform certain actions within your account. When the system asks you for your 2FA, you will automatically get a 6-digit code sent to your mobile phone. You will need to install first our Xapo mobile app to receive your 6-digit code. If not, then you will need to wait for 2 minutes before you can request an SMS instead to be sent to your mobile phone.