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Xapo Debit Card

The Xapo Bitcoin Debit Card is a Visa card that you can use for your purchases in stores, online and to withdraw cash at ATMs - all of this directly in bitcoin. The card is accepted in billions of stores and ATMs around the world.

 

The Xapo Card works just like any other debit card, but instead of drawing funds from your bank account, it debits purchases directly in bitcoin from your Xapo main wallet. The Xapo Debit Card is not a pre-paid card, so you do not need to pre-load cards with cash to make purchases.

 

The Debit Card is only linked with your Xapo main wallet - never the Vault, or other additional wallets you may create on Xapo. We suggest that you keep the funds intended for your debit card usage in the main wallet, and all other bitcoins meant for daily spending in additional wallets. Long-term savings should be kept in the Vault.

 

Xapo Debit Cards are offered in three different spending currencies: USD, EUR and GBP. You must select this base currency when you order your card, although all transactions are always debited in bitcoin. You can order one card per Xapo account. The debit card is valid for 3 years.

Once you have activated your Xapo Debit Card and retrieved the PIN, you can change this PIN at an ATM.

However, not all ATMs offer this feature so the ability to change your Xapo Debit Card PIN will depend on the ATM. If the ATM provides you with a "settings" option, that would be a good way to start!

Please keep in mind that our card issuer charges a small fee for changing your debit card PIN.

Remember, your Xapo Debit Card is exclusively debited from your Xapo account in bitcoin. You must have sufficient funds in your BTC Main/Personal Wallet in order to use the card!


A few tips:

  • The Xapo Debit Card is only connected to your Xapo Main BTC Wallet. Funds that you hold in additional Xapo wallets, or in the Vault, cannot be used with your card. If you have funds in any other wallets, those cannot be used with the Xapo Debit Card.

  • If you’ve just recently transferred more bitcoin into your Xapo account from an external transaction, remember that we require a transaction to receive at least 6 confirmations before the funds are available to spend. When the status of a transaction has changed from "pending" to "confirmed", the funds will then be available-for-use.
  • Make sure you have sufficient funds in your Xapo Personal Wallet by transferring funds from other wallets, or by adding more funds.

The Xapo Debit Card is exclusively a bitcoin debit card. It is connected directly with your Xapo personal wallet, which is held in bitcoin.

To use the debit card at a store, online or to withdraw cash at an ATM, make sure that you have sufficient bitcoins in your Personal BTC Wallet. To do so, you can:

  1. Send bitcoins. If you hold your bitcoins outside of Xapo, you can find your public wallet address right inside your Xapo personal wallet to transfer more bitcoin.
  2. Add funds. Top up your account in your local currency by making money transfers or bank deposits - you will find options that are available for your country by clicking on “Add funds” after you login.
  3. Transfer funds to your Personal BTC Wallet. If you already hold funds in USD, EUR or other currencies inside your Xapo account, you can convert funds directly into bitcoin by transferring them to your Xapo personal wallet.
There can only be one Xapo Debit Card per account.

Once you’ve confirmed the order for your Xapo Debit Card, it is not possible to change the currency of the card.

However, if you have yet finish the process to order your card, you can still change the currency of your card before confirming the order!

You can find the price Xapo uses to convert your debit card purchases into bitcoin within your debit card settings.

 

When you spend with your Debit Card, you can check the exact BTC Price that was applied to your transaction by going to your bitcoin wallet in Xapo, and clicking on the transaction detail.

 

The Xapo Debit Card exchange rate maintains a slight difference to the exchange rates you'll find on popular bitcoin exchanges. The Debit Card bitcoin price is also different from the the bitcoin price you will see on Xapo when you buy bitcoins with Xapo - the price includes a spread which may occasionally allow Xapo to earn a small revenue based on this type of differential currency exchange.

Within your debit settings, you will find the ability to "pause" your Xapo Debit Card in case something happens to it and you'd like to protect your funds!

When you pause your card, all debit card transactions will be declined. You can simply reactivate your card in the debit settings once you are ready to resume using the card. Keep in mind that only activated cards can be paused!

Please see the fee schedule below. The fees are different depending on the card’s spending currency (USD, EUR, GBP) you’ve selected when you ordered your card.

 

If you use your card for purchases in your card spending currency, no fees are charged. If the purchase is made in a currency that's different from your card's spending currency, a 3% Foreign Exchange fee is applied. ATM withdrawals always have a fixed fee. For the sake of clarity, if you withdraw cash in a currency different from your spending currency, both the 3% exchange fee and the ATM Withdrawal (in other currencies) fee are applied.


In addition, while we do not charge any monthly fees, there’s an Annual Fee. However, because we value as a customer and want you to experience the value of the debit card, we waive the Annual Fee for your first year as a cardholder! 

Yes, there are some standard usage limits.
 



After you receive your card, we can upgrade your limits!

In order to upgrade your card, please provide a high resolution copy of an official ID document and a proof of residence for the address tied to your card. Please upload your documents to this form.


Acceptable ID documents:

  • License Copy
  • Passport Copy
  • Government Issued ID card

Acceptable proof of residence* documents:

  • Any Utility bill (like electricity bill, internet bill, phone bill...)
  • Credit card bill
  • Bank statement
 

* the proof of residence document must not be older than 3 months to date.

To order your Xapo Debit Card, go to your main wallet and click on "Get Yours" on the upper left hand side. If you cannot see this icon in your main wallet, unfortunately we cannot issue cards in your country.

 

 

Once you click on the button, you will be taken through a sequence of steps to complete your card order. Please note that you must have sufficient funds in bitcoin in your main wallet to complete your card order - remember to check the fee schedule.

 

 

Standard card deliveries usually take about 10-15 days within Europe, and 20-35 days outside of Europe (depending on your local postal service). Expedited shipping (tracking ID included) is provided by DHL and takes a maximum of 7 days.

We can ship the Xapo Debit Card to the following countries. Please note that this list may change from time to time.

Åland Islands
Albania
Andorra
Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Bahamas
Bahrain
Barbados
Belgium
Belize
Bermuda
Bhutan
Bosnia And Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Canada
Cayman Islands
Chile
China
Colombia
Costa Rica
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Falkland Islands
Faroe Islands
Finland
France
French Guiana
Georgia
Germany
Gibraltar Home
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Isle Of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Korea, Republic of
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia, The Former Yugoslav Republic Of
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montenegro
Morocco
Nepal
Netherlands
New Zealand
Nicaragua
Norway
Oman
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Réunion Island
Romania
Russian Federation
Saint Kitts And Nevis
Saint Lucia
Saint Martin (French Part)
Saint Vincent And The Grenadines
San Marino
Saudi Arabia
Serbia
Seychelles
Singapore
Sint Maarten (Dutch Part)
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Suriname
Sweden
Switzerland
Taiwan
Thailand
Trinidad And Tobago
Turkey
Turks And Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Virgin Islands, British

Unfortunately, Xapo cannot issue nor ship the Xapo Debit Card to users who reside in the following countries:

Afghanistan
Algeria
American Samoa
Angola
Antarctica
Azerbaijan
Bangladesh
Belarus
Benin
Bolivia
Bonaire, Sint Eustatius and Saba
Bouvet Island
British Indian Ocean Territory
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Central African Republic
Chad
Christmas Island
Cocos (Keeling) Islands
Comoros
Congo, Democratic Republic of the
Congo, Republic of
Cook Islands
Cuba
Djibouti
East Timor
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Fiji
French Polynesia
French Southern Territories
Gabon
Gambia
Ghana
Guam
Guinea
Guinea-Bissau
Haiti
Heard Island And Mcdonald Islands
Holy See (Vatican City State)
Honduras
India
Iran
Iraq
Ivory Coast
Kenya
Kiribati
Korea, Democratic People's Republic of
Kosovo
Kyrgyzstan
Laos
Lebanon
Lesotho
Liberia
Libya
Macao
Madagascar
Malawi
Mali
Marshall Islands
Mauritania
Mayotte
Micronesia, Federated States Of
Montserrat
Mozambique
Myanmar
Namibia
Nauru
Netherlands Antilles
New Caledonia
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Pakistan
Palau
Palestine
Pitcairn
Puerto Rico
Rwanda
Saint Barthélemy
Saint Helena, Ascension And Tristan Da Cunha
Saint Pierre And Miquelon
Samoa
Sao Tome And Principe
Senegal
Sierra Leone
Somalia
South Georgia And The South Sandwich Islands
South Sudan
Sri Lanka
Sudan
Svalbard And Jan Mayen
Swaziland
Syria
Tajikistan
Tanzania
Togo
Tokelau
Tonga
Tunisia
Turkmenistan
Tuvalu
Uganda
United States
United States Minor Outlying Islands
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, U.s.
Wallis And Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Xapo offers two types of delivery methods for your Xapo debit card.

 

All cards are created and dispatched from our card issuer’s facilities 2-3 days after you have completed the order. 

Standard Delivery

 

Your card will arrive in a standard envelope as a normal letter without any tracking information. The card will be sent via Royal Mail, which delivers to your country’s local post service, and is then completely dependent on the processing centers and postal service of your country. Xapo has no control over this type of delivery, and we are not responsible for any delays or cards lost in mail.
 

Estimated Standard Delivery Times:

Please know that average turnaround time for standard delivery depends on your location and local postal services. Estimated delivery times are:

 

  • about 2 weeks or less within Europe;
  • about 2 to 8 weeks for outside of Europe.

 

If the card is not delivered within 35 days from when it was dispatched, we highly recommend that you cancel the existing card and order a new card with DHL tracking to guarantee a delivery. 

 

Expedited DHL Delivery Times:

Your card will arrive via expedited DHL delivery with a tracking code so that you can follow your card en route. The tracking code will be sent to you 3-5 days after you have completed the order for your card. Below are the average delivery times for DHL shipping:

 

  •  2-5 days for EU countries
  • 7-10 days for the rest of the world

 

It may be that your card will arrive before you have received the DHL tracking code, so we recommend that you check your tracking status as soon as you get the number. If DHL is not able to deliver your card, they will put the shipment on hold. If this is the case, you will need to contact DHL and provide your exact address as soon as possible, because if you do not respond after 2 weeks, they will send your card back to the sender (MyChoice), and at that point, it will not be possible to retrieve your card. 

After you’ve received your Xapo Debit Card, you can activate it directly within your Xapo account by going to your debit settings and entering the last 4 digits of your card. Once the card has been activated, you can also view the card PIN so you can start spending your bitcoin!

All transaction cancellations and refunds are automatically processed when Xapo receives the corresponding notice from the merchant. Most declines are processed in real-time, but some of these decline notices take 1-2 days to reach Xapo (not including weekends). Merchants can take up to 14 days to broadcast the refund into the payment network.

 

For example, if you purchased a book on Amazon for $20, but then decided to return the item, Amazon will initiate the refund for $20. Amazon’s refund notice must travel through the payment processing network, and the $20 will be returned to your Xapo wallet as soon as we receive the refund information. You will receive the refund in bitcoin.

 

A small portion of refunds are still processed manually, and we process all pending refunds every 2 weeks.

Debit card transactions that appear as ‘processing’ are authorizations that are on hold and waiting to be confirmed. Items that have been confirmed and settled are displayed with the status of “completed”, or “canceled”.

 

Just as any other debit card, when you pay a merchant, you authorize the transaction amount by signing the receipt, introducing the card PIN, or by confirming the purchase online. When an authorization takes place, the purchase amount (in bitcoin) will be reserved and placed on hold from your Xapo main wallet. These authorizations will not be confirmed until Xapo receives and processes them.

 

For most merchant transactions, the merchant knows the exact amount of the transaction and asks you to authorize that amount. For example, if you buy $25.75 worth of groceries, the store would ask you to authorize a $25.75 charge or debit to your account. That amount would then appear as a processing transaction on your Xapo wallet until it is settled.

 

In other cases, the original authorization amount may be different from the settlement amount, in which case your purchase amount will be updated when the transaction is closed from 'Processing' to 'Completed'. (As an example, please see Debit Card purchases at gas stations)

 

Most transactions are settled within 1-3 days from authorization, but settlements can take up to 14 days. This means that occasionally canceling an authorization can take a few days until Xapo receives the settlement information.

Declined transactions may at times first be debited from your main wallet, yet the funds are always returned to your wallet once the transaction has been settled. You can check the transaction status by looking at the transaction detail. If the status is still 'Pending' or 'Processing', it means that the purchase has not yet been settled. If the status is 'Canceled', the transactions has been declined and the funds returned to your wallet. You can read more about the settlement process here.

These are the most common decline reasons for ATM withdrawals:

 

  1. You’re trying to withdraw more than your spending limits. Please always keep the Debit Card spending limits in mind.
  2. You just recently sent bitcoins into your Xapo main wallet, but the funds have not yet been credited under your available balance. It takes at least 6 confirmations for all incoming bitcoin transfers from non-Xapo wallets before the funds are liberated for your use!
  3. You’re trying to withdraw more than 2 times within any 24-hour period. You’re only allowed to withdraw twice, so if you go to an ATM tonight at 9:00 PM, and get cash out for two separate withdrawals, you must wait until 9:00 PM tomorrow to use an ATM again.
  4. You're using an incorrect card PIN. Please go to your Xapo wallet settings to view your card PIN.

All gas station purchases made with the Xapo Debit Card have an additional 'padding' charge (this is standard practice in the debit card industry).

Xapo will hold on to a certain amount of funds (100 USD, 85 EUR, or 75 GBP depending on your card currency). Once Xapo receives the settlement information from the merchant (usually within 24-48 hours), this 'padding' is returned to your wallet!

Your Xapo Debit Card - and its PIN - should be kept secure at all times! If your card is lost or stolen, please contact us immediately at debit@xapo.com to cancel it.

Remember that your Xapo Debit Card is only linked to your Main Wallet! As a precautionary step, you should move any bitcoins from your Main Wallet to an additional Xapo wallet or vault to make sure your card does not have any funds to consume.

Once your card has been canceled, you can follow up with debit@xapo.com to order a new card!

Regardless of how much bitcoin you have in your Xapo Wallet, all ATM inquiries and MyChoice balance statements will always display as zero. Your Xapo account is directly linked to your debit card, and while you may have bitcoin in your Xapo wallet, you card is not carrying a "cash" balance. 

To check available funds for your debit card, check your wallet balance on the Xapo app.

The Xapo Debit Card can be linked directly to PayPal through their "Withdraw from Paypal" feature (if applicable in your country).

However, please keep in mind the following:

1) As the Xapo Debit Card is exclusively a bitcoin debit card, when you use the "withdraw from PayPal" feature you are in effect purchasing bitcoins. Hence, the transaction will be treated as any standard bitcoin purchase via the Xapo platform, which means that corresponding commissions will be applied.

2) Paypal determines the currency of a card based on where it was dispatched from. The Xapo Debit Card is dispatched from Gibraltar, and Paypal will automatically set your card’s currency as GIP. In order to change this to the actual currency of your card (GPB, USD, or EUR), you will need to reach out to Paypal support and they will update your account.